The efficiency of the customer journey map. Resulting in seo expate bd good results for the business for the value of the investment in many ways. And there is a ne to work together as a team and share information with other stakeholders as well. Today's customer journeys don't always have to be stag. Because it is the era of multi-channel communication. Sometimes customers see an ad and immiately tell their friends. And many times we decide to buy products or services from word of mouth without neing to find out more information at all.
Bt the principles of the Customer Journey ne to start from research to purchase and word of mouth. Therefore, understanding the consumer journey will give us an advantage in almost every type of business. And can be adapt to the digital age where the journey of the consumer is more complicat. No business can survive without understanding customer nes. Understanding customer nes is of the utmost importance in producing products and services in this day and age.