It lets you evaluate how well your product

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CES Survey Form CES (Customer effort Score) measures how much effort the customers had to put in order to get their issues resolved. It also evaluates how easy or hard it was for the customer to use the website or product. It usually consists of 2-3 questions on a Likert Scale. How much do you agree or disagree with the following statement – ‘The {company Name} made it easy for me to get help with my issue.’? What is the reason for your answer? 6.) ‘Was It Helpful’ Form The simple ‘was it helpful’ form can be embedded into the blog pages or Knowledge Base to get insights from the readers or customers.

It will help you find the missing topics Samoa Email List and other issues to improve the page content. It consists of 2-3 questions: Was this article/user guide helpful? How can we make it better? Do you have any other suggestions? Please let us know. 7.) Product Feedback Form Product feedback is one of the most crucial customer feedback surveys to improve and optimize your products and website. is performing with the customers. The questions depend on the depth of the feedback you are trying to get from the customers. On a scale of 1-10, how satisfied are you with the product? How easy or difficult was it for you to find the information you were looking for? How often do you shop with us? Tell us about your overall experience with the website? 8.




Website Questionnaire Website Questionnaire allows you to collect real-time feedback, create customer personas, and segment the respondents based on demographics using a single form. The questions may differ depending on the length of the questionnaire. Have you ever heard about [Site Name]? How did you learn about [Site Name]? Do you purchase goods from [Site Name]? How old are you? Gender: How do you identify? Overall, how satisfied are you with our website? How likely would you be to recommend [Your Website Name] to your friends or colleagues? What particular aspect(s) of our website do you like? What particular aspect(s) of our website do you dislike? What is the main reason you visit our website? 9.