Running a lean agency also requires focusing on where UAE Phone Number the work is actually happening and making it easier to unleash your team’s creativity. In addition, it requires making small changes each day that improve your processes and add up to a more efficient and profitable agency than ever before.
To get more with less or scale your agency to new heights, you’ll need a growth mindset, the right tools, and some fresh tactics.
5 Strategies to Make your Agency More Profitable
1. Partner With Other Companies
Very few successful agencies make it to the top without building some strategic partnerships along the way. Look for other companies that may benefit from a partnership while trying to steer clear of direct competitors.
For example, another agency may complement your skills and fill talent gaps, and vice versa. A marketing software company may have thousands of followers that you can get in front of by partnering up on shared giveaways, promotions, and contests.
Affiliate marketing and referral incentives are another big way to grow your revenue stream with little to no downside. Plus it will give you the opportunity to build strong affiliate relationships. Affiliate marketing spending in the United States will reach $8.2 billion by 2023, more than three times what it was ten years ago.
You already have the marketing skills to get the word out. Why not use them to add revenue streams for your agency? You can also set up a referral agreement with your partners whereby they refer you to their clients who may be looking for a marketing agency. Then, in exchange, you would refer your clients to them when appropriate.
2. Level Up Your Skills
The return on education is always worth pursuing. The more your team knows, the better they can service their clients, and ultimately the more they can charge.
As such, it’s your responsibility to set aside the time and find opportunities to build up your credentials and expand your agency’s offering. Reading marketing newsletters is a great way to level up your marketing skills little by little, but sometimes a larger training opportunity is more appropriate.
A multi-day event like the Growth Marketing Conference can expose your team to the industry’s best talent, where they can learn the latest and most useful marketing strategies. Not only will your team walk away with new ideas and strategies, but they will likely also make a few new connections as well.
Another way to level up your agency’s skills is by signing up for marketing courses. For example, Ahrefs offers a free 5-hour Blogging for Business Course. Canva offers their Design School for free, so your team can learn graphic design. EdX offers a full curriculum of free marketing courses taught by top universities like UBC, Columbia, and Berkely.
While you’re at it, consider investing in one-on-one coaching sessions for your team. Learning marketing skills is no different than learning the guitar. It takes practice, and someone guiding you can speed up the process.
3. Invest in Inbound Marketing
Outbound marketing is probably the first thing that comes to mind when you think of traditional advertising. A company is pushing its message out to its audience via Twitter, cold email, or Super Bowl ads. However, the message is largely ignored because it’s either irrelevant, doesn’t have a clear call to action, or isn’t enticing enough.
Breaking through the noise is harder than ever, which is why focusing on inbound marketing is such a game changer. With inbound marketing, the prospects come to you. It’s less interruptive and less about immediate results. Instead, it’s about creating a system that brings a steady stream of attention and interest to your agency.
Inbound marketing reduces expenses, builds client trust, and provides quality leads. Inbound marketing comes in many forms, including:
Starting an SEO optimized blog or vlog and posting often
Guest posting on other companies’ blogs
Social sharing and engagement on your profile and others
Live events and webinars
Free email courses
The list goes on and on, and so does the upside.
4. Focus on Client Retention
If you don’t meet a customer’s expectations, you risk losing them to a competitor. While you may be able to replace them fairly easily, losing clients is extremely costly – in fact, research by Forrester suggests that it costs five times more to acquire a new customer than to retain your current ones.
To put it plainly, customer retention is a far better use of your agency’s time than customer acquisition. It’s more profitable, and it’s less time-intensive. Plus, the longer you keep a client, the better you get at anticipating their needs, which makes everyone’s lives easier.
Retaining your existing clients starts with setting better expectations from the start. If you ask them what they expect and don’t promise anything you can’t deliver, then you’re already doing something right. Communication is at the core of any successful business relationship.
From there, focus on mastering the onboarding process. Setting an early tone that it’s easy to work with your agency and that you’re a trusted advisor will take you far.
5. Get Comfortable Saying No
Making your agency more profitable is partly doing the right things to make more money, and partly saying no to things that are a drain on your resources.
Of course, you want to be a good partner and make yourself available for your client’s questions and requests – within reason. If you set the right expectations, it should be easy to say no to unreasonable client requests and decline taking on needy clients who drain your resources.
It’s your job to toe the line between helpfulness and spreading yourself thin. Always remember that you can say no to projects outside of your normal scope or capabilities.
If your agency focuses on honesty and frank communication, you’ll gain respect from your clients and vendors, and you’ll free up more time to focus on what you do best and what provides the greatest value for your time.