Steps towards How to build a relationship with a client

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nupur222
Posts: 107
Joined: Sat Jan 28, 2023 4:01 am

Steps towards How to build a relationship with a client

Post by nupur222 »

My every day at work is communication. I call a lot, invite people to personal meetings, conduct them online. I write letters and messages in messengers. I ask a lot of questions and listen carefully, I write down all the answers. I am a Sales Manager, and more simply - sales. All the literature devoted to my profession is full of advice on how to build a trusting relationship with the client and become his reliable advisor for many years. But after reading many books, watching webinars, trainings and courses, I realized that there is no single scheme by which you can gain trust. How to build a strong, trusting relationship with the client? I will share my experience and the conclusions I made after studying specialized literature and trainings. Kateryna Gavdan 1. There is a great book on this topic called The Trusted Advisor by David Meister and Robert Galford. This is probably the best book on how to build trusting relationships. Trust is personal. It's about emotions. The most important thing in trust is honesty, reciprocity, understanding and acceptance. Communicating with clients, I learn something new every day.

I am not ashamed to say that I do not know or understand something. The main thing is not to be silent. Yes, sometimes obvious things are explained to me. Several more times in a row! And sometimes I explain to my clients what seems obvious to me. Cooperation with Inweb always starts with trust. 2. The ability to attract This is a separate science. Here everything is not as simple as it seems. Agree, you wouldn't want to continue the dialogue with me if I said "huh", "hmm" to any of your answers and only pretended to Cameroon Phone Number List listen carefully. You would think that I am a completely uninteresting person. As for professional qualities, my competence, we would never get there. At meetings, I smile a lot, give some examples from life, so that the conversation is not dry. I ask how you are doing. The main thing is sincerity. Fakeness is felt immediately. I remember my first sale. Our dialogue with the client began as standard: he talked a lot, I listened, asked clarifying questions.

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We had a long and rich and productive conversation. I tried to fully immerse myself in his business, as much as possible while getting to know each other, in order to choose the right promotion strategy. She even tried to go through the entire path of his client in order to give comprehensive advice on what and how to improve, make it easier. To be honest, the client was not very inclined to me at first and was in no hurry to share the intricacies of his business. But still, I managed to collect the information necessary for work. I took a break to prepare a promotion strategy. And now the X day has come - the day of presentation of the offer to the client. I started to talk about the client's strategy, but I felt that he was not interested . He just stares at the screen. And that's all. I ask if everything is clear to him? Does he understand how this tool works? The client honestly admits that he does not understand anything. It seems that our work plan is written in a language that is accessible only to a select few.
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