Clarify , step by step, how a chatbot will help you achieve your business goals Where, how, with whom and about what : Create a checklist of expectations from your chatbot Artificial intelligence (AI) is not always needed for a chatbot.
The most important thing is an intelligent and huma South Georgia and South Sandwich Islands Email List n idea. 4. Obey the rule of 6 questions Mapping out your business goals is just the first step toward a successful WhatsApp bot. The second step is to think about what type of bot would benefit your customers the most.
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After all, they are the ones who will interact with your bot. That's why you have to make sure that the human-bot interaction is as seamless as possible. Ask yourself beforehand: What is the goal of my chatbot? What is the tone of the bot? What should the chatbot talk about? Do I want a guided or free dialogue? How can I configure the chatbot dialog? How should I handle questions that the bot cannot answer? Once you can answer these questions, your company is more than ready to develop its own bot.